Effective Date: May 11, 2026       Last Updated: May 11, 2026

1. Introduction:

Majestic Growth Management LLC ("MGM," "we," "us," or "our") operates as a property management company managing residential rental properties in New York City. This Privacy Policy explains how we collect, use, share, and protect information when current and prospective tenants, vendors, and other contacts ("you") communicate with us by phone, text message (SMS), email, or through our online portals.

By interacting with us, you agree to the practices described in this policy.

2. Information We Collect:

We collect information that you provide directly to us, including:
- Contact Information — Name, phone number, email address, mailing address, unit number.
- Tenant Information — Lease details, payment history, maintenance requests, communication history with property management staff.
- Identification Information— Provided during the rental application process (when applicable).
- Communication Records — Phone call logs, SMS message history, voicemails, email correspondence, and any documents you submit to us.
- Technical Information — When you use our online portals or interact with our digital systems, we may collect basic technical data such as device type, IP address, and timestamps.

3. How We Use Your Information:

We use your information to:
- Manage your tenancy and the rental property
- Process rent payments, security deposits, and other charges
- Communicate with you about leases, renewals, maintenance, building notices, emergencies, and other property-related matters
- Coordinate maintenance and repairs with our service providers
- Comply with applicable laws, regulations, and government requirements (including HPD, DOB, DSNY, and other NYC agencies)
- Respond to inquiries and resolve disputes
- Maintain records as required by law

4. SMS / Text Message Communications:

By providing your mobile phone number to MGM, you consent to receive SMS text messages from us related to your tenancy and property, including:
- Rent payment reminders and confirmations
- Maintenance request updates
- Building notices and emergency alerts
- Lease renewals and administrative matters
- Replies from our property management team

Message frequency varies based on the nature of your tenancy and the urgency of communications.

Standard message and data rates may apply from your mobile carrier.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message from us. You will receive a confirmation message, and we will not send you further SMS messages.

Help: Reply HELP to any text message for assistance, or contact us using the information in Section 11.

SMS messages are not shared with third parties for marketing purposes.

5. How We Share Your Information:

We do not sell your personal information. We share information only as necessary to operate our business and provide services:

- Service Providers — Maintenance contractors, vendors, attorneys, accountants, and IT/communications providers who assist us in operating the property and our business. These parties are required to handle your information confidentially.
- Government Agencies — As required by law, regulation, court order, or government investigation (including but not limited to HPD, DOB, DSNY, NYC Marshal, and tax authorities).
- Legal and Safety Reasons — To protect the rights, property, or safety of MGM, our tenants, our staff, or the public.
- Business Transfers — In connection with a sale, merger, financing, or transfer of all or part of our business.

6. Data Retention:

We retain your information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal, accounting, and regulatory obligations. Tenant records are generally retained for at least seven (7) years after the end of tenancy, consistent with applicable record-keeping requirements.

7. Data Security:

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but work to protect your information from unauthorized access, disclosure, alteration, and destruction.

8. Your Rights:

Depending on your jurisdiction, you may have the right to:

- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligations to retain certain records
- Opt out of certain communications, including SMS (see Section 4)

To exercise these rights, contact us using the information in Section 11.

9. Children's Privacy:

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

10. Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Material changes will be communicated to active tenants.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Majestic Growth Management LLC
418 Broadway STE N
Albany, NY 12207

Email: info@majesticgrowthmgmt.com
Phone: (917) 382-0053


This Privacy Policy applies to communications and information handling by Majestic Growth Management LLC.